NOT KNOWN DETAILS ABOUT STORES THAT SELL INCENSE CONES

I haven’t been given what I purchased but. The write-up Office environment never found my package. They apologized, gave me a Vendor letter and stated they may unintentionally place my item in someone else’s mail box! I’m upset to the MAX. I’ve been trying to arrive at out to the corporate and let them know my situation. I didn’t get what